Privacy Policy

1. Introduction

Bright Meadow Sdn. Bhd. ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bright-meadow.com and use our digital marketing services.

This Privacy Policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable privacy laws. By using our website and services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Company information (company name, position, industry)
• Communication preferences
• Marketing and advertising campaign data
• Payment and billing information
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our digital marketing services
• Processing transactions and managing customer accounts
• Communicating with you about our services and updates
• Sending marketing communications (with your consent)
• Improving our website and services
• Analyzing website usage and user behavior
• Complying with legal obligations
• Protecting against fraud and ensuring security

4. Legal Basis for Processing

Under Malaysian law, we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary for performing our services
• Legitimate Interests: When we have legitimate business interests that don't override your privacy rights
• Legal Obligation: When required by Malaysian law or regulations

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Payment processing
• Email marketing services
• Analytics and performance measurement
• Customer support services

5.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

5.3 Legal Requirements

We may disclose your information when required by law or in response to valid legal processes, such as court orders or government requests.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure server infrastructure
• Regular security assessments
• Employee training on data protection
• Access controls and authentication

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Factors that determine retention periods include:

• The nature of our relationship with you
• Legal and regulatory requirements
• Business operational needs
• Your consent preferences

8. Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the following rights:

• Right to Access: Request access to your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Withdraw your consent for data processing at any time
• Right to Limit Processing: Request limitation of how we process your personal data
• Right to Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided in Section 11.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

You can manage your cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable laws, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia or contact us directly to resolve the matter.